We use parcel shipping for samples, hardware, floating shelves, bathroom, media, cabinet paint and smaller kitchen orders via UPS, FedEx, or USPS.

Depending on the size, weight and types of products in the order, it might ship in multiple boxes. For example, decorative hardware ships within a week whereas kitchen fronts need additional time for manufacturing and packaging. When any part of your order ships, you’ll receive a shipping confirmation email with tracking information and an estimated delivery. Note that a signature might be required for some deliveries.

Your delivery may not require a signature and/or arrive in multiple packages. On rare occasions, parcel shipments may ship and arrive before we are able to update you with tracking. We suggest joining UPS' 'My Choice' or FedEx's 'Delivery Manager', they are both free and allow you to tailor your delivery to your liking. 

 *If you have a mix of materials (ex. Stone Slab & Tahoe) or products (ex. doors & hardware); your items may be split up and ship at different times.

Shipping cost for orders shipping via UPS, FedEx, or USPS is calculated as a percentage of your purchase amount pre-discount (before coupon codes are applied).

Yes!  UPS & FedEx allow for customers to sign-up for an online account and change their delivery options including pick-up at UPS/FedEx Store and sign for packages remotely. Find the links to each above ^

We are sorry, but at this time we do not ship to a PO BOX.

For your protection and ours, if you notice any damaged or missing pieces, report them within 3 business days using this form. If you need additional time, please fill out this form to keep us in the loop - keep in mind, the more time passes, it's more difficult to file a claim with our vendor or carrier - meaning we can't guarantee complimentary remakes if reporting is not done in a timely manner.