Inspect the packaging for any visible damage—including corners and seams. Take pictures of any you find PRIOR to opening the package.

Curbside & Threshold:

Inspect the outside of the pallet for any damage. If any damage to the outside or top is noticed, write ‘damage’ or ‘concealed damage’ on your delivery receipt. Make sure to note on that same receipt how many pallets were received during delivery.

White Glove:

Inspect the outside of the pallet for any damage. If any damage to the outside or top is noticed, write ‘damage’ or ‘concealed damage’ on your delivery receipt. Make sure to note on that same receipt how many pallets were received during delivery. Because the shipper will be breaking down the pallet, inspect the individual packaging for damage and note that on your receipt.

Use your invoice item list along with a pencil or pen to start inventory WITHIN 3 BUSINESS DAYS. If you don’t have a copy of your order list, reach out to a Semihandmade Expert at info@semihandmade.com.

Open the packaging carefully and mark each item off on your list to make sure everything is received and accounted for.

Inspect the corners, sides, and back of each piece for damage or defects. Ensure that each piece is the correct color and profile and is drilled correctly. If there is an issue, please set it aside for reporting. If there is not and you are not starting installation right away, carefully place it back in its packaging and store it flat in a safe, temperature-controlled environment.

• Supermatte pieces will come with a thin plastic film for protection during shipping. It is meant to be peeled off when received.

• Check DIY Quarterline doors for any warpage.

After inventory, if there are any missing pieces, please report them on this form.

If there are damaged, defective, or incorrect pieces, take pictures of the following and fill out this form to report.

1. EXTERIOR PACKAGING

2. LABEL ON THE ITEM

3. DAMAGED ITEM ITSELF

4. WIDE SHOT OF THE PIECE

5. PHOTO w/ TAPE MEASURE (if applicable)

*Drilling issues: In cases of missing or incorrect drilling, you may be inclined to drill pieces onsite. We need this evidence in a claim, so please report and send pictures to us first, so that we can provide you with resolution options. We will not reimburse any installation or delay-related cost incurred.

Be as descriptive as possible on our issue reporting form, including sizes, so we can provide you with a resolution as quickly as possible.

*Issues must be reported before any alteration is made to the item, including installing decorative hardware, trimming, painting, etc.

Life happens and we understand if you want to wait to open your items for reasons such as delayed installation—please fill out this form. Please note that the more time that passes, the less likely it is that we can make successful claims on damaged or missing items; we cannot remake pieces free of charge after 3 business days.

See attached PDF for photo examples & details