We will need photo documentation as well as a detailed list of pieces affected. Follow the guidance on the form for your photos. If we need more photos or information, your resolutions specialist will let you know.

Once the form is filled out, our team will reach out to you ASAP (usually within 2 business days) but please allow 3-5 business days in high volume periods. Make sure to check your spam folder as our emails sometimes end up there.

Detailed warranty information for each material are on our website as well as in this help center.